Oxford/Hybrid - Customer Success Team

ABOUT THIS JOB

Our Analysts are vital to NielsenIQ’s success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets and other retailers where you’ll find these products. If you saw it the last time you did your weekly shop, they’re probably a NielsenIQ client, as is the shop. They all rely on our people. 

Our clients come to us with challenges and questions ranging from deciding on new product development, designing a new price strategy, and much more! NielsenIQ’s Analysts work with our clients to create and present analyses based on the world’s best datasets. Our insights team support clients in Health and Beauty, Beers, Wine and Spirits or Grocery. 

Our staff are confident and capable crafters of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.   

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more. You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals. 

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses. 

 RESPONSIBILITIES

• To work as part of the FMCG Customer Success team within the Retailer division.
• Developing and maintaining strong relationships with both client and internal stakeholders
• Identifying key client business issues and translating them into analytical briefs
• Delivering outstanding analysis and insight to the client and contributing to ongoing training and development of our people and capabilities
• Developing and delivering against account plans to support the client’s business objectives
• Responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue

QUALIFICATIONS

• Excellent time management and prioritization skills with a proven track record of delivering projects on time
• Confident numerically and ability to analyse data confidently. Experience of working in an analytical environment.
• Problem solving and solutions orientated. Performs work accurately and effectively with attention to detail
• Engaging presenter, Strong verbal and written communication skills.
• Good at building relationships, internally and with clients
• An understanding of the FMCG industry and trends
• Capable of leveraging tools such as Microsoft excel and PowerPoint

WHAT WE CAN OFFER

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.  

Working with our Customer Success team gives you access to:  

• Our amazing 'people first' culture with plenty of flexibility 
• Career & Learning development 
• Making an impact on our FMCG Retailer’s Performance 
• Joining a market leader where you’ll gain a broad perspective – a market overview of different categories and products. A truly global and diverse organisation with global opportunities.  
• Access to first-class analytical tools
• Great deal of autonomy in performing your role 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion