ABOUT THIS ROLE

As part of the NIQ Customer Success & Insights team, you will play a critical role in connecting clients to the full value of NIQ’s data, expertise, and solutions. You will be responsible for executing research and analytics projects, delivering high‑quality insights, and supporting key FMCG clients to make data‑driven decisions. This role requires analytical thinking, strong project management, storytelling ability, and a passion for client partnership.

RESPONSIBILITIES

Insights & Analysis

• Analyze and interpret retail measurement data, consumer data, and other NIQ solutions to uncover meaningful insights.
• Build tables, charts, dashboards, and visual summaries using Excel, PowerPoint, and NIQ platforms.
• Draft and deliver client-ready presentations that tell a compelling story with clear conclusions and actionable recommendations.
• Identify category trends, brand performance drivers, opportunities, and risks for clients.

Project Execution

• Set up, refresh, and quality-check recurring and ad‑hoc analytical reports.
• Review data for errors, inconsistencies, and outliers, ensuring highest accuracy.
• Manage internal delivery partners to ensure timely and flawless execution.
• Assist in the design of analyses that address client business questions.

Client Engagement & Relationship Support

• Support day-to-day client engagement through calls, emails, and meetings.
• Participate in client presentations alongside senior team members.
• Understand client business priorities, brand strategy, and market dynamics to enhance value delivery.
• Introduce relevant NIQ solutions, where appropriate, to address emerging client needs.

Customer Success

• Contribute to driving NPS, client satisfaction, and renewal success.
• Provide clear feedback on client requirements and suggest improvements to internal processes.
• Support cross-market collaboration (e.g., regional hubs, global best practices) where needed.

Continuous Learning & Improvement

• Stay updated on FMCG, retail, and consumer trends in Kenya and East Africa.
• Leverage NIQ learning platforms to develop expertise in advanced analytics, NIQ products, and industry knowledge.

REQUIREMENTS

• Bachelor’s degree in Statistics, Mathematics, Economics, Marketing, Business, or a related field.
• 1-2 years’ experience in market research, insights, analytics, or FMCG/retail data analysis (agency or client-side).
• Strong proficiency in Excel (advanced) and PowerPoint (storytelling).
• Experience with Power BI or Tableau is an added advantage.
• Strong analytical thinking and numerical skills.
• Excellent communication and visualization skills; strong storytelling ability.
• High attention to detail and accuracy.
• Ability to manage multiple projects and deadlines.
• Strong client service mindset and business acumen.
• Curious, resourceful, proactive, and comfortable in a digital-first environment.
• Fluent in spoken and written English.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion