Associate Manager – Output RMS Delivery

About the Role

We are seeking an experienced Associate Manager to serve as the primary liaison between Operations and Client Services. This role is responsible for leading the operational design and delivery of client solutions, ensuring high-quality performance, and driving continuous improvement in “Right First-Time” delivery standards. The Associate Manager will also oversee a team of Data Processing Analysts and Experts, fostering excellence, accountability, and engagement.

Key Responsibilities

Client Solutioning

• Act as the main point of contact for client database operational queries, ensuring quality monitoring, reporting, and analysis.
• Collaborate with Operations leaders across the country to manage projects and fulfill client commitments.
• Participate in quality improvement initiatives such as Quality Walks, Focus Meetings, Root Cause Analysis, and Operational Excellence programs.
• Partner with the Client Liaison team to design, monitor, and execute quality plans for strategic and high-priority clients.
• Communicate proactively with clients and internal teams regarding potential risks or delays identified by Operations.
• Work closely with the Enablement team to identify focus areas and uphold delivery standards.
• Provide accurate workload and timeline estimations, considering upstream requirements.

Team Management

• Plan and manage resource allocation to optimize operational service delivery while addressing resource challenges.
• Coach and develop team members, monitor performance, identify high-potential talent, and support underperformers.
• Promote team engagement and foster a collaborative work environment.
• Serve as the escalation point for the team and regularly review performance against KPIs.

Qualifications

• Strong command of English (written and verbal).
• Bachelor’s or Master’s degree.
• 7–10 years of professional experience, including 3–4 years in a supervisory or team leadership role within operations, data management, or compliance-driven environments.
• Excellent communication skills, with the ability to interact effectively with US-based stakeholders and internal teams.
• Strong analytical skills with proficiency in Power BI, Excel, and other reporting tools.
• Proven stakeholder management experience, including collaboration with internal teams (Tech, Data Ops, Client Ops) and external partners.
• Process-oriented mindset with a focus on continuous improvement, standardization, and operational efficiency.
• Knowledge of the North American retail landscape (preferred).
• Demonstrated ability to manage performance, provide constructive feedback, and build a culture of accountability and growth.
• Collaborative, flexible, and proactive team player.

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion