NIQ Customer Success Team focused on delivering world-class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.  

Customer Success is NIQ’s key department which is instrumental for the company’s success.

At NIQ we are committed to helping our clients grow through a comprehensive understanding of consumer behavior, and by leveraging on ongoing innovations in technology. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.  

We are seeking a self-motivated researcher, who is equally comfortable working independently and as part of a team managing local, regional and global studies. The role comes with an opportunity to work across a diverse range of sectors, categories, markets and business issues - and with a lot of autonomy to apply own thinking and expertise to design and execute Qualitative research projects.  

Responsibilities: 

Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects. 

This includes: 

• Building effective relationships with client representatives. 

• Owning reporting, including report maintenance, business issue analysis, and solution integration. 

• Understanding the client's brief and deciding on the research objective. 

• Finalizing the proposal and determining appropriate costs for the study. 

• Actively drive issue-based analyses, deliver proactive insights, and build effective analytical presentations and consultative storytelling to clients with insightful and actionable recommendations.  

• Deliver three aspects of actionable insights KPIs: (1) quality of data, (2) quality of analysis and (3) quality of delivery (incl. reporting and presentation).  

• Build and maintain relationships with other clients, support teams to ensure quality and timely service levels are exceeded. 

• Build strong relationships with clients through empathetic understanding of clients’ needs/requirements and consultative advisory.  

• Assist in driving continuous innovation and leverage new techniques and technologies into the field of qualitative research. 

ABOUT YOU  

The Senior Executive for Qualitative Research, Consumer Insights assists Consumer Insights at NIQ in leading the qualitative research team and is responsible for supporting the quality of research output as well as the engagement & client management of the practice area. He/she should be recognized and seen as having a strong interest in Qualitative research. Experience of working with (or previous academic studies within) Ethnography, Semiotics, Design thinking, UI/UX are also valuable to the role. 

Qualifications: 

• 2-4 years’ Client Service or industry experience 

• Diverse practical experience in different qualitative research methods (e.g., moderation, running focus groups, ethnography, in-depth/expert interviews, applying projective techniques, etc.)  

• Strong research discipline and exposure, with ability to synergize both quantitative and qualitative research  

• Result-focused; optimistic; loves changes and making a difference  

• Good interpersonal skills, with the ability to develop relationships internally and at the client organization. 

• Strong time management skills and prioritization ability, with gradually declining supervision. 

• Ability to respond to inquiries of higher complexity with limited supervision. 

• Strong storytelling skills, able to take clients through the solution offered and gain their buy-in and satisfaction. 

• Ability to coach and support junior executives. 

• Strong levels of client satisfaction achieved, acknowledgment from the client for a strong mindset to help them, as well as the results per se.

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion