At NielsenIQ, the Retailer Account Development team simplifies and streamlines collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. The team uses diverse data sources, visualizations and tools to provide clear and actionable analysis for our clients. Keeping our clients’ perspectives top of mind, the team delivers mutual growth through quick, accurate and consistent insights. Critical to the success of this role is maintaining a client service orientation, achieved through effective management of day-to-day client interactions as well as reporting of assigned research projects.

Responsibilities

The Manager, Retailer Account Development, is part of a dynamic team and ideal for someone with the passion to succeed in a rapidly evolving environment.

Client Servicing

• Maintain accurate, complete and up-to-date business profiles of different stakeholders within assigned clients. Share these profiles periodically to senior management
• Undertake sales activities in partnership with senior staff through preparation and delivery of proposals and credentials
• Ensure client service standards are implemented and enhanced to match continually evolving client expectations
• Drive client satisfaction by providing actionable insights and recommendations appropriate and relevant to the client
• Identify and recommend enhancements and value added solutions that answer clients’ needs
• Expand NielsenIQ’s scope of influence across a wider range and through deeper involvement in clients’ business requirements
• Ensure timely and precise reporting that meet clients’ specifications as well internal quality standards.
• Work closely with Customer Success team to achieve accuracy and consistency of deliverables.

Financial Management

• Achieve revenue, profitability, quality targets as assigned and according to budget
• Contribute to overall team plan by generating revenue and/or cost-savings

Organisational Management and Development

• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental communications and teamwork
• Maintain up-to-date knowledge on industry trends, internal software and value added solutions

• University graduate with a minimum of 2 years of working experience
• Experience in advertising agencies dealing with FMCG clients is highly preferred
• Excellent negotiation and project management skills
• Strong analytical and presentation skills
• A good team player who can work independently with internal and external clients
• Assertive, detail-minded, innovative and strive for excellence
• Excellent Verbal and Written Communication in English. Mandarin Chinese is a plus

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion