This role is accountable for Retailer, eCommerce, Activate, and Vendor Onboarding, Engagement, and Compliance Improvement for received data. The role involves working closely with Supplier, eData Analysts, and Project Managers to enhance relationships with Providers and RV, aiming to improve Quality and SLAs. This position will manage a group of countries/Retailers. 
 
Key responsibilities include tracking Retailer Data Quality, conducting regular reviews with internal stakeholders and suppliers, and driving specific quality improvement goals for suppliers, including any change management related to data receipt (content format, advance notice). The role also handles escalations with Retailers on queries and other engagements. 

Job Responsibilities: 

Supplier Onboarding: 
- Establish and maintain close relationships with suppliers, acting as the point of contact between suppliers and NielsenIQ. 
- Support the Operations Strategy Team in driving on-ground supplier conversations, testing data quality checks, and other pre-onboarding activities. 
- Coordinate sample data testing with Data Analysts, communicate results to suppliers, and work towards required improvements in data quality. 
- Align on data formats and timeliness expectations with suppliers before handing over to Data Analysts for onboarding. 
- Work with the local Ops team or PM to finalize onboarding plans for suppliers linked to RMS coverage expansion, revenue, Activate, or new product offerings. 
- Understanding of SAP, transactional data handling, FTP, and MFT setup and maintenance. 
- Conduct surveys and retailer discussions on System change 
 
Project Management Support: 
- Support PMs (from CSE or EDD) on project timelines, alignments, and drive required supplier conversations. 
- Manage small to medium onboarding projects independently (e.g., individual stores/small localized chains). 
- Strong analytical and problem-solving skills. 
- Extensive knowledge in Retail, specifically in POS and supply chain. 
 
In-Market Stakeholder Management: 
- Act as the SPOC for local market leadership for eData Delivery. 
- Act as SPOC on local projects related/impacting with Supplier data and/or Supplier collaborators 
- Provide progress updates to local (in-market) stakeholders. 
- The role also handles escalations with Retailers on queries and other engagements. 
- Collaboration with Internal Stakeholders 
 
Retailer Quality - KPI Improvement & Identifying New Opportunities: 
- Monitor and report KPIs, like Monitor data receipt according to SLAs 
- Review KPIs with Data Analysts in BAU operations and drive conversations with suppliers for KPI improvements. 
- DQI metrics analysis and engage conversations with the supplier for improving data. 
- Identify additional data opportunities with existing retailers, inc. Retailer Data quality KPIs, and work with Ops Strategy to materialize these opportunities. 

Role Requirements/Skills:
Qualifications - Skills: 

- Fluency in English and Croatian (this is a must)
- Excellent communication and negotiation skills
- Experience in Sales or in a client-related position
- Master's Degree or technical institute degree/certificate or equivalent work experience (good to have)
- 2+ years of relevant professional work experience. 
- Strong knowledge of Microsoft Excel
-  SQL, Python, and R knowledge (good to have) 
- Technology exposure  

 Leadership skills. 
- Ability to understand various data and file formats. 
- Ability to interpret different data structures and mapping. 
- Strong technical knowledge and business interpretation of data. 
- General systems understanding from an ETL point of view. 
 
Desired Skills: 
- IT/Tech presales/sales experience. 
- LSS GB Certified, Management education. 
- 2 years in ETL implementation using SQL or other tools. 

We offer:

- A great and cohesive team
- Hybrid working model
- Flexible working hours and a good location
- Work in an international environment (global projects and other initiatives)
- Opportunities for professional development (access to an online platform with personal development programs)
- Summer vacation allowance
- Christmas and Easter bonus
- Medical examination (once per year)
- Discount on Multisport membership

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion