Global Service Center Media Measurement (GSC MM) is a global Hub located in Sofia that provides operations support for various Media products. The department services include data and systems quality control, panel helpdesk support, data processing and delivery, data analytics and data science, process automation support.  

The Radio/TV Data Quality Control Specialists are members of the Hub “Currency Ops Team” which supports TV/Radio Audience Measurement (TAM/RAM) operations in multiple countries. This team is working on 24/7 shifts rotation and is responsible for various regular tasks, including systems monitoring and incident response, data quality control and processing, data reporting, etc. The team collaborates closely with every local country operations team, escalating issues to the global Tech support and engineering teams, as well as to various data center operators.   

Responsibilities  

• Work on 24/7 shifts rotation on monitoring of data processing and systems status 
• Monitoring of TV and Radio sound sampling servers – multiple channels, different per country 
• Participate in the on-call support during shifts – automated alarms reaction and reporting  
• Work on regular data quality checks (e.g. ratings per channel) and status reporting 
• Notify and support the local country operations teams when issues are observed 
• Notify global Tech support and engineering teams, or data center operators when needed 
• Develop expertise in the local media channels situation and broadcast behavior 
• Support documenting of work procedures and best practices 
• Assist in optimizations of work processes 
• Assist in ad-hoc analysis and reporting when needed   

Requirements: 

• Relevant work experience (data and process monitoring, tech helpdesk) 
• Good general IT and MS Windows user skills 
• Good data management skills (e.g. MS Excel) 
• Solid written and verbal communication skills in English 
• Analytical skills and attention to details attitude 
• Ability to convey technical information effectively 
• Eager to gain more technical knowledge 
• Knowledge in data query tools (e.g. SQL, Python) is considered as advantage

We offer:

• Food vouchers of 120 BGN monthly
• Life Insurance
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, Expenses for medications and medical products
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform.

In addition:

• A Hybrid model of working: part of the week you work from home (home office), a part from the office.
• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
• Friendly working environment

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion