We are seeking a detail-oriented and proactive Operations Support Specialist to join one of our key operations teams, delivering consistent and high-quality support services across several Western European markets. This role is essential to ensuring smooth execution of daily tasks, maintaining data integrity, and supporting cross-functional collaboration.

You’ll work closely with regional leaders, country-based delivery teams, and transformation units to uphold service standards, drive process consistency, and contribute to continuous improvement efforts.

Key Responsibilities:

• Perform daily support tasks following established workflows and timelines.
• Ensure outputs are accurate, timely, and aligned with internal expectations.
• Meet performance targets as defined by service agreements and operational metrics.
• Apply standardized procedures across all activities to maintain uniformity and efficiency.
• Identify and report process gaps or recurring issues to the team lead for resolution.
• Serve as a contact for internal teams, vendors, and market representatives.
• Provide timely updates and responses to inquiries, ensuring smooth communication and coordination.
• Maintain precise records and documentation in accordance with company policies.
• Ensure all operations comply with applicable legal, financial, and data protection standards.
• Contribute to initiatives aimed at enhancing workflows and service quality.
• Support implementation and testing of new systems and tools.

Qualifications:

• Bachelor’s degree or equivalent in business, operations, finance, or a related field.
• Prior experience in administrative support, shared services, or back-office operations (experience across multiple countries is a plus).
• Comfortable working in diverse, multicultural environments.
• Proficient in Microsoft Office tools.
• Strong attention to detail and accuracy.
• Excellent organizational and multitasking abilities.
• Fluent in English; additional European languages are highly desirable.
• Team-oriented with strong interpersonal skills.
• Adaptable and eager to learn in a dynamic setting

We offer:

• Food vouchers of 120 BGN monthly
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
• Life Insurance
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform.

In addition:

• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
• Friendly working environment.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion