Act as a front-facing point of contact from Operations to internal client services / external clients (where applicable) to lead and drive the operational design and delivery of our client offering. 

Responsibilities

Business

• Interface between Data Operations and On-boarding Client Operations. 
• Leadership SPOC for all requests, issues and new business.
• Advocate of Operations, to provide solutions that meet the clients’ needs, and which are at the same time cost-effective and technically sustainable
• Advises, suggests and discusses solutions with the Growth Initiatives Lead and Client Liaisons with regards to client requirements, and play Lead within Operations teams.
• Has breadth of Operations E2E knowledge regarding the production processes to be able to handle discussions within operations team.
• Proactively anticipates requirements, providing feedback on clients’ needs, and challenging internal processes to best deliver on those
• Lead the resolution of operational issues in collaboration with other functions by focusing on issue correction and prevention through Quality Focus and Root Cause Analysis
• Accountable for the agreed service level (quality, allocation of data) to be satisfied / surpassed, and the commitment to the client to be satisfied/exceeded.
• To assist the Operations Leader with any key priorities. May be required to lead certain country priorities for the year
• Able to assess and track operational cost involve across functions

Team Management

• Plans and controls resource allocation to optimize the “operations service” to clients
• Overall responsibility for the delivery of production on monthly/weekly commitments
• KPI monitoring and reporting to OPS lead over workload/time allocation of team members
• Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
• Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically
• To drive automation and efficiency in accordance with the KPIs set by the Ops Lead
• Deploy aligned Processes/Tools/Technology into the operations within stipulated timelines

• Bachelor’s or Master’s Degree in relevant fields
• Preferably 5 - 7 years working experience as Manager; good understanding of Operations environment and CIP platform knowledge
• Proven ability and seniority to manage and engage teams, professional experience in the operational environment, project management skills and ability to manage multiple tasks at the same time, ability to communicate effectively at all levels of the organization (incl. regional level)
• Strong organizational and time management skills, fluent spoken and written English.
• Language certificates, Project Management certificate (would be an asset),
• People and Process Management, Client Orientation, Self-Development, Excellent Communication Skills, motivating in high results achievement.

Remote hybrid-based role, must be physically located within Malaysia and candidate must be a Country/Region Resident. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion