Purpose of the job:  

Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities, as well as builds operational trust in the data. 

Responsibilities:

• Build operational trust in the data and maintain a strong relationship with his/her clients; drive results which lead to significant and sustainable improvements in client satisfaction 
• Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance, feasibility investigations, structural changes, new deliverables setups) 
• Build positive relationships e. g. to effectively facilitate meetings, provide support, and remove obstacles through networking 
• Handle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. 
• Communicate on projects at client level, incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. 
• Cooperate closely with operations groups to resolve client queries through an efficient workflow 
• Contribute in solving elements of regional and global client's requests through collaboration with other countries 

Requirements: 

• Еxperience in client facing roles to be able to understand client requirements and execute relevant actions towards clients
• Higher education or equivalent experience 
• Combination of operational skills and client orientation, willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications 
• Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification 
• Good understanding of the local FMCG industry 
• Good relationship management skills to effectively liaise with commercial, clients and ROC teams 
• Well-developed analytical skills and very good attention to details  
• Proactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitude 
• Fully independent in executing tasks, driving progress and working out solutions 
• Good Excel knowledge is a must

We offer:

• Food vouchers of 120 BGN monthly
• Life Insurance
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform.

In addition:

• A Hybrid model of working: part of the week you work from home (home office), a part from the office.
• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
• Friendly working environment.

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion