Media Measurement Singapore team has been established since 2015 as an integral part of GfK/NielsenIQ Group and is working on various studies regarding the measurement of media consumption in Singapore and in the region. We are looking for a highly motivated Manager/Senior Manager in Client Service who will be able to deliver high quality of service to our end client. The Manager works in close collaboration with Senior Management, Project Management (PM) and Operations (OPS).

In this role of Manager/Senior Manager in Client Service, you will be responsible for relationship management with Singapore-based clients through regular communication to understand their needs for media research and strategic analytics and insights.

RESPONSIBILITIES

The Manager role will focus more on

• Client satisfaction and relationship Management
• Team & Internal stakeholders Management
• Contract Management (CRM and Billing administrative duties)

Client Management:

• Develop and maintain open-channel communication with top-level clients to foster linkage between SG-TAM products and their business needs.
• Initiate conversations and meetings with clients to hear needs and feedback and share thoughtful insights to showcase capabilities of SG-TAM products.
• Drive overall client satisfaction to achieve high Net Promoter Score (NPS) and a high performing team environment.

Effective team management:

• Effectively plan team workload and ensure prompt and accurate responses to clients are to time and quality expectations
• Train and coach team members on analytical and research skills for independence of the team members to handle client queries timely and accurately
• Facilitate knowledge transfer by acting as an advisor and source of advice for team members
• Support team members on solving client concerns and issues
• Support objective setting with the team and provide on-going performance feedback
• Active engagement with team members to build a close-bonding atmosphere
• Act as an extension of the team to explain rationale of company initiatives and reinforce key messages

Quality and service assurance:

• Ensure all client interaction processes and procedures are adhered to within the team
• Proactive communication with Research/OPS, clients, and external vendors ensuring on target delivery (time)
• Compliance with key initiative
• Together with Senior management, have regular review/revisions of client relationship management with the end goal of improving client satisfaction and stickiness to media research products

• Bachelor’s degree or equivalent experience
• Minimum 4 years of experience in Market Research Industry, preferably Media Research, in Client Servicing
• Minimum 2 years of experience in a managerial role
• Versatile in handling people of different personality types under all circumstances
• Very good in influencing, persuading, and people management skills
• Excellent communication (written and oral) and interpersonal skills
• Excellent knowledge in Microsoft office

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion