Customer Service Executive

  • Full-time
  • Career Site Team: Customer Success

Job Description

We are looking for an open, proactive and client oriented new member of our friendly team of professionals. This role gives a unique opportunity to work with big international FMCG manufacturers, gain retail measurement expertise, and enhance you career at NielsenIQ. If you are eager to work with the group of major FMCG manufacturers, build business relationships and provide exceptional service, please read through the job description and apply!

RESPONSIBILITIES

  • Provides help and support to our key Clients day to day by answering questions, resolving issues and providing market expertise and knowledge of Nielsen RMS product;
  • Creates and formalizes new approaches to implement based on the Client requests, to ensure the commitments and expectations are met / exceeded;
  • Identifies client’s business needs and ways to resolve them through Retail Audit database;
  • Proactively proposes client solutions to make simpler, more sustainable, less costly maintenance of the client database;
  • Translates client needs into instructions, suitable for execution for all internal departments to ensure the commitments and expectations are met / exceeded;
  • Provides direct support to clients / client service organization in case a client raises a data quality issue. Ensures relevant actions are put in place;
  • Builds a productive relationship with internal stakeholders: Sales and Operation departments. Creates and implements new approaches and enhances existing processes of internal cooperation;
  • Manages expectations of both internal and external stakeholders

QUALIFICATIONS

  • Master degree of leading Universities is preferable (primary specialities - economics, mathematics, statistics economics/marketing)
  • Good communication skills, both verbal and written
  • Good relationship management skills
  • Client orientation
  • Good Business English knowledge, both verbal and written

WE OFFER

  • Work in an international, multicultural environment
  • Hybrid & flexible working module
  • Access to learning platforms, mentorship programs and educational support to keep developing your skills
  • Life and health insurance
  • Corporate laptop and sim-card

 

#LI-DAK

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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