(Please note that we are advertising the same role in multiple locations given the location flexibility)

We are looking for a Strategic Initiatives & Performance Lead for APAC. This role will lead strategic initiatives and performance improvement across regional customer success teams. The focus is facilitating the implementation of P321, embedding global standards, processes and tools. They will also be working with teams cross-functionally to streamline deliveries, improving delivery performance and client satisfaction.

Responsibilities:

• Drive strategic initiatives to optimize delivery and customer success performance (e.g. Project Deliver SA&I)
• Lead adoption of global technologies and tools and integrate global platforms into regional standards
• Collaborate with cross-functional teams to enhance and standardize processes
• Elevate consultancy skills and improve overall delivery quality across teams
• Foster a culture of continuous improvement and alignment with global best practices

Measures of Success:

• Improved efficiency, speed, and productivity across markets and practice areas
• Successful delivery of global and regional initiatives initially as part of P321 including adoption of practice groups, regional fungibility, hubbing, BPI & WoW
• Successful adoption and implementation of global technologies and tools, with direct impact on productivity 
• Standardized processes delivering consistent, high-quality outcomes
• Noticeable improvement in NPS scores

• Strong financial, operational, and commercial acumen with the ability to align strategic goals with business outcomes, ensuring initiatives lead to measurable improvements in efficiency and performance
• Proven track record in leading performance improvement initiatives within customer success or delivery teams, with a focus on embedding global standards and technologies across regional/ local teams
• Experience in managing large-scale transformation projects
• Excellent cross-functional collaboration skills, with the ability to work across diverse teams, streamline processes, and create synergies that enhance delivery performance
• Strong leadership and change management experience
• Maturity and presence to actively engage in C-suite discussions and influence senior stakeholders

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion