Coordinate back office activities to ensure timely follow-up and compliance of collection processes, generating indicators of quality, performance, productivity, costs, etc. to facilitate decision making by the Delivery Leader.  

Responsibilities

• Coordinate the flow of inputs required by the Retail, NIV, RRES and CPS teams with other areas for the execution of their processes ensuring timely delivery.  
• Generate KPI's for RMS, NIV, RRES and CPS Teams and define action plans to ensure compliance with objectives.
• Identify issues presented during the collection period of the three services (RMS, NIV, RRES) for root cause analysis and definition of action plans.  
• Implement internal quality improvement projects.
• Follow-up on compliance with commitments with other areas, as well as communication on deviations from plans, identifying risks and minimizing impacts. 
• Follow up on RAP processes, verifications and CI's.
• Coordinate quality initiatives and represent the RRES, NIV, RMS and CPS Team in interdisciplinary projects with the GDDC, Stat Op, PL, PM, DBL, QCT Teams, among others. 
• Oversee set up activities and execution of RRES collection.  Approval of the digital questionnaire to meet quality standards, alignment of the service procedures manual, among others. 

• Economic-Administrative career (Bachelor's degree completed). 
• 4+ years of experience in Field Operations. 
• 2+ years leading work teams.
• Advanced English and Spanish.
• Training in analysis and problem solving.
• Strong proficiency in Excel or similar.    
• Detail oriented and Data analysis.
• Proven proficiency in leading teams, ability to create, consolidate and report KPI’s.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion