IT Support Specialist
- Full-time
- Career Site Team: Technology
Company Description
Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success.
We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.
The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems. In this role, support is for Workstation support ( Windows), Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, SharePoint, Engage, Power Platform, and Audio Visual support etc.
Job Description
- Provide L1 and L2 support for Laptops, M365 platform, Network WiFi and printer support.
- Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Support MS Team AV set up and troubleshooting. e.g. Logitech AV systems
- Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
- Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals.
- Demonstrate technical capability and be a self-starter. Possess strong organizational skills and a customer service mindset.
- Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
- Escalate issues to appropriate teams within IT as needed.
- Maintain records of all IT-related issues using an in-house ticketing system.
- Maintain good relationship with internal clients
Qualifications
- BS/ MS degree in Computer Science, Engineering or a related subject.
- 3+ years of experience in Microsoft 365 administration and problem solving.
- 3+ years of experience in L1 and L2 support
- Knowledge and experience troubleshooting these specific platforms: Windows, Teams, OneDrive, SharePoint, Intune and Engage
- Experience supporting hybrid Exchange/O365 environments.
- Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule.
Additional Information
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion