Executive - Customer Service

  • Full-time
  • Career Site Team: Operations

Job Description

  • ​​​​​Carry out Quality Check (QC)on across sectors for Point of Sales (POS) report
  • Analyze the root cause of certain incidents by evaluating big datasets and suggesting solutions
  • Ensure timely delivery of POS report to commercial team
  • Based on QC finding identify improvement areas to enhance the quality process

Qualifications

  • Strong team player and ability to work in ambiguous situations.
  •  Strong office suites viz, MS-Excel skills with ability to manage slice and dice and analyze data.
  •  Strong comfort with number orientation.
  •  Able to influence and persuade stake holders.
  •  Strong customer service and interpersonal communication skills.
  •  Efficient in time management, ability to multi-task and eye for detail.
  •  Displays maturity and creative problem-solving skills in handling crises.
  •  Recommend improvements in work processes within the area of responsibility.
  •  Ability to continue to Learn and Grow within a challenging work environment.
  •  Ability to stretch in case of sudden work requirement and support team.

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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