One of CGA’s defining USPs is our ability to harmonise large and varied datasets into alignment with three definitive on premise dictionaries (consumer, outlet and product), with clear taxonomies applied to these dictionaries to facilitate accurate analysis of our combined data assets, and ultimately the generation of insights that support our clients’ performance in the on premise market.  

Responsible for a specific territory, the Territory Manager has developed deep expertise in their assigned markets and leverages that expertise to ensure the delivery of business objectives within that market. Territory managers lead, set, and monitor quality control, SLAs, and territory specific ways of working, and provide leadership in territory specific projects. They are responsible for developing, training, and evolving their team by way of recruitment, as well as documenting and updating territory specific ways of working. They play a vital part in leading the definition of operating standards and procedures for their region. 

Main Duties & Responsibilities 

Leadership 

• Is responsible for ensuring that departmental KPIs and objectives within own specialism are achieved 
• Supervises others and makes decisions which impact the work assigned to individuals or phases of projects 
• Proactively identifies opportunities for toolkit & process improvements and makes recommendations for change to Dictionary Manager 
• Within area of speciality, maintains an awareness of developing practices and their application, and takes responsibility for driving own development 
• Collaborates with Dictionary Manager to inform team resource plans 
• Assists in the creation of job specs for team positions & in the recruitment process for team members 
• Leads in the training of team members 
• Takes the initiative in identifying and negotiating their own and team members’ appropriate development opportunities 
• Contributes to the active development of team culture and improvement of employee engagement 
• In partnership with Dictionary Manager & HR, leads in resolution of HR issues within the team as they arise 

Stakeholder Management & Communication 

• Demonstrates effective communication skills 
• Interacts with and influences colleagues 
• Has working level contact with customers, suppliers and partners 
• Handles and resolves internal client queries 
• Is responsible for ensuring all appropriate process documentation within territory is complete and up to date 
• With support, develops & delivers stakeholder education & training materials 
• Responsible for ensuring information flow in line with departmental norms  
• Understands and collaborates on the analysis of stakeholder needs and represents this in their work  

Service Standards 

• Demonstrates a customer first mindset and cultivates the same within own team 
• Responsible for ensuring compliance with departmental quality standards within territory team 
• Contributes specialist expertise to assist in the definition of the quality standards associated with department’s processes, practice, products, and services  
• Is responsible for ensuring that service delivery within territory team meets agreed service levels  
• Monitors service delivery performance metrics and maintains records of relevant information 
• Analyses service delivery performance to identify actions required to maintain or improve levels of service; initiates and reports on status of improvement initiatives 
• Initiates and monitors actions to investigate and resolve problems in systems, processes and services 
• Demonstrates an analytical and systematic approach to issue resolution  
• Determines problem fixes and remedies; collaborates with others to implement agreed remedies and preventative measures 
• Is responsible for ensuring compliance with policies related to data integrity and data security within own specialism 

Knowledge 

• Has thorough generic, domain and specialist knowledge as relevant to their specialism and territory, enabling them to perform effectively in the organisation 
• Has an appreciation of the wider business context  
• Demonstrates effective application of knowledge 
• Takes action to develop own and team’s knowledge 

Core Behavioural Traits 

• Actively promotes CGA values in all interactions  
• Develops a culture within the department that aligns with the overall culture of the business   

• Deadline & quality driven with high personal standards -  wow with every delivery 
• Value people & the benefit of teamwork – care for the team & consider  needs of all 
• Inquisitive & enjoy learning  
• Demonstrate great leadership skills -  positive, show integrity & responsibility  
• Own the question & be the expert 
• Shows initiative, innovation & a strong desire to improve own self & business 
• Takes decisions with long term perspective 
• Proud of what we do 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion