NIQ modern service and analytics team is transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NIQ and clients. Our service, delivery and analytics is the reason clients will continue to invest in our products and service. 

In this role you will be responsible for executing against specific client support related activities including the delivery of reporting and analytics to our clients and/or client focused data support, resolution, and triage. You will execute projects with supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations. Focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.

Responsibilities

• Support day to day contacts at the client, contributing to the achievement of client satisfaction targets.
• Build effective relationships with client representatives. Attend client meetings and presentations over the phone and in person.
• Provide basic training to clients on Nielsen tools and solutions.
• Trouble-shoot and resolve client inquiries related to databases, software, coding and other key aspects that impact client deliverables.
• Continue to broaden knowledge of client business issues and needs, Nielsen services and broader industry.
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries in a way that contributes to driving client outcomes.
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team.
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded.
• Be involved with Senior NIQ Specialist in discussing analysis design to best answer client questions with client.
• Work with senior specialist to draft reports and presentations (category overview as well as issue based) building a story and finalising conclusions and propose recommendations.
• Use internal tools and data sources to analyze and interpret sales data and consumer data. Summarising data in tables, charts, and graphs.
• Review data for errors and inconsistencies.

• Business English knowledge, both verbal and written (and local language if required)
• Good communication skills & visualization skills – interested in storytelling techniques
• Comfortable working in a digital-enabled environment
• Ability to work within a virtual environment
• Knowledge with Microsoft Excel, PowerPoint
• Organizational & interpersonal skills
• Interest in the commercial industry
• A passion for analytics and delighting clients
• University degree or equivalent experience
• 1-2 years professional work experience

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion