ABOUT THIS JOB 

Customer Success team is searching for an Insight Analyst with consultant mindset. 

The Insight Analyst & Consultant’s main focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes. You will cooperate with the leading FMCG manufacturers and support their business from operational to strategic levels. The Insight Analyst & Consultant is responsible for executing specific client support related activities including consultancy, analytic insights, client-focused data support, resolution and triage plus contract & order-to-invoice execution. 

RESPONSIBILITIES 

• Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets  

• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 

• Providing performance overview analysis and business issue analysis 

• Continue to broaden knowledge of client business issues and needs, NielsenIQ services and broader industry 

• Delivering final reports and presentations (category overview as well as issue-based) building a story and final recommendations  

• Own  reporting, including report maintenance, business issue analysis and solution integration  

• Build effective relationships with client representatives 

• Working closely with the CS Consulting Lead and Customer Support to transform customer experience 

• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded 

• Work closely with Data Science and other business units to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes  

• Owning end-to-end process of in-scope solutions 

QUALIFICATIONS 

• 1-3 years of experience 

• Strong Business English and Hungarian knowledge 

• Good communication skills 

• Strong analytical mindset and excellent numerical skills 

• Strong problem-solving skills  

• Ability to work independently and manage complex issues/client related projects 

• Ability to influence internal stakeholders until resolution 

• Proactivity and passion 

• Interest in the FMCG industry 

• Proficiency in Microsoft Excel and PowerPoint 

• Experienced in NielsenIQ data usage/understanding (nice to have) 

• Comfortable working in a digital-enabled environment  

• Full-time or part-time availability 

#LI-DW1

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion