Position Summary:

The Collection Associate is a critical member of the Cash Application and Collection team within Global Finance Operations, reporting to the Cash Application and Collection Lead[AD1] , and will be responsible for managing the collection process for NIQ's accounts receivable portfolio. This includes monitoring and pursuing overdue accounts, negotiating payment plans with clients, and maintaining accurate records of all collection activities. The role requires strong analytical skills to assess clients' financial statuses and determine the most effective collection strategies.

Key Responsibilities:

• Account Management: Monitor client accounts for non-payment, delayed payments, and other irregularities, including maintaining detailed records of disputes and actions taken.
• Collection Strategies: Employ effective collection techniques to ensure timely collection of payments while maintaining a high level of customer retention. Define and achieve collection targets in conjunction with the I2C Manager and Revenue Controller.
• Communication: Maintain clear and professional communication with clients through phone calls, emails, and letters to negotiate payment plans and resolve billing disputes. Communicate effectively with Client Service and Revenue Controllers regarding commercial disputes resolutions.
• Record Keeping: Keep accurate records of all collection activities, including detailed notes on the negotiation process and updates on client account statuses. Perform customer reconciliations to ensure accurate follow-up on collections.
• Compliance: Ensure compliance with collection laws and regulations, as well as company policies and procedures. Escalate issues as needed to ensure alignment with internal processes for recovery of past-due resources.
• Reporting: Prepare and present reports on collection activities and account statuses to management. Monitor and report on customer account details regularly.
• Customer Service: Provide excellent customer service regarding collection issues, process account adjustments, and resolve client disputes and short payments. Request and support re-invoicing according to client specifications.
• Team Collaboration: Establish and maintain effective and cooperative working relationships with Revenue Associates and the Cash Applications team to support financial disputes resolution and invoicing reconciliation.
• Must have SAP working and technical knowledge along with the ability to deliver against test scripts with insightful communications regarding results

• Bachelor’s degree in finance, Accounting, or a related field.

• Minimum 5 years of experience within cash management or collections, preferably in a multinational corporation.
• Strong communication and negotiation skills.
• Proficiency in data analysis and financial reporting.
• Familiarity with legal and regulatory aspects of debt collection.
• Ability to handle sensitive information with integrity.
• Proven ability to manage multiple accounts and prioritize tasks.
• Experience with customer service and conflict resolution.
• Knowledge of accounting software and CRM systems.

At NIQ, we're dedicated to providing more than just a job—we offer you the opportunity to own your story. As part of our team, you'll enjoy a range of benefits designed to support your well-being and career development. From comprehensive healthcare packages to opportunities for ongoing learning and advancement, we're committed to helping you thrive. Join us and experience Life at NIQ!

• Comprehensive Health Care and Life Insurance
• Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.  
• Best-in class Diversity & Inclusion program with opportunity to join one of our Employee Resource Groups
• Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000courses available in 7 languages 
• Access to formal mentoring program
• Pension plan
• Parental Leave
• Vacation and Volunteer time off
• Flexible working environment hybrid policy

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion