NielsenIQ is seeking a talented Customer Success Executive to act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success, and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.

RESPONSIBILITIES

• Effectively responding to queries, both internal and external, within agreed business SLAs across telephone, email or online communication channels
• Developing a comprehensive understanding of the core NIQ Brandbank service, as well as any additional “value – add” services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
• Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances
• Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
• Regular reporting according to customer & business needs.

A little about you - Do you have the necessary skill set to be successful in this role? Does your interest cover building a career in a data-driven environment? Do you learn quickly and have a positive attitude towards challenges? Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

QUALIFICATIONS

• Preferably 1-2 years of related work experience Customer Service roles, ideally a Business to Business environment
• Strong Business English knowledge, both verbal and written
• Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions
• Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met
• Skilled at building strong working relationships with team members in varying departments and/or levels of management
• Ability to work in a hybrid model from Szczecin (attend the office 2 days per week) from 10:00 am to 6:00 PM

WE OFFER:

• Benefit package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema and theater tickets,
• Additional days off and recognition of special moments in your life,
• Stable working environment with employment contract,
• A possibility to create individual career paths, additional training,
• A possibility to engage in charity actions and participation in numerous social activities organised within the company,
• Modern office in a great location, next to Dworzec Gdański metro station,
• Work in a mixed system: part of the week you work from home (home office), a part from the office. Therefore we provide all the necessary equipment to perform your duties from home.

Our Values
Integrity – Integrity power our organization. It means we are honest, trusted-by our customers and each other –and uncompromising in our pursuit of excellence.
Responsibility – We take the initiative to achieve great things for our clients, our communities and each other. We value diversity and ensure everyone has a voice. We are accountable and do what we say we’ll do – as individuals, as teams and as a company.
Passion –Passion drives us to reach for something bigger than ourselves. It’s the spark that ignites innovation and customer focus, inspiring each of us to bring our unique contributions to everything we do.

#LI-PP1

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion