Manager, Customer Success / Retail Services

  • Full-time
  • Career Site Team: Client Service & Sales

Company Description

As a member of the world-renowned NielsenIQ group, GfK Japan has established a strong reputation for reliable sales trend research in the Japanese market since its founding in 1979. We specialize in home appliances, cameras, IT, and telecommunications equipment, providing services tailored to Japan's fast-paced business environment. Recently, we've expanded into new data services for contact lenses, golf equipment, and music/video software, increasing our recognition beyond the home appliance industry. Leveraging the strength of our group companies, we now offer market trend information on a shared platform globally.

The Retail Services division represents the company when partnering with major retail companies and e-commerce businesses, whether providing sales data or marketing products and solutions. We need individuals who can act as the company's representative, offering marketing products, solutions, and customer support to major home appliance retailers and e-commerce operators.

Job Description

Mission:

  • Provide market data and insights through data exchange with partner companies, enhancing their market understanding and supporting their daily marketing activities.
  • Use group solutions and expertise to help partner companies solve their challenges.

Main Responsibilities:

  • Acquire sales leads and support the sales team.
  • Propose group products and solutions to clients.
  • Provide customer support for group products and solutions.
  • Analyze market data and present findings to clients.
  • Develop and propose solution services for partner companies.
  • Lead the team to achieve goals.
  • Support team members to work effectively and efficiently.

Qualifications

  • Experience in sales planning and support.
  • Basic knowledge of data analysis and marketing.
  • Basic IT skills (PowerPoint, Excel, Word).
  • Ability to present and propose to clients.
  • Business experience in English 

Preferred:

  • Business experience in the home appliance industry.
  • Experience working in a multinational company.
  • Team management experience.
  • Project management experience.

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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