Analyst, Customer Success

  • Full-time
  • Career Site Team: Analytics

Job Description

  1. Make sure client service standards is implemented and enhance as client expectations, and continue to evolve and change in the marketplace
  2. Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
  3. Be responsible to expand our scope of influence with clients across a wider range of products and with greater depth of involvement
  4. Build and maintain ongoing relationships with the identified key persons within client organization
  5. Proactively support team leader and interact with Client Engagement teams

Qualifications

 

A LITTLE BIT ABOUT YOU

Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.

QUALIFICATIONS

  1. Less than 1 year experiences in research or marketing in Market Research/FMCG/Retailing industry
  2. Excellent communication and consultative convincing skills by English and Mandarin
  3. A consultant mindset in problem diagnosis and actionable solution propose based on data and data analysis
  4. Good logical thinking and analytical skill
  5. Good presentation skill

Additional Information

/LP

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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