CMI APP Customer Success FMCG/ Retail Shopper Lead

  • Full-time

Job Description

Due to the company's new strategy, exciting opportunity has been created whereby we are looking to add a CPG/ Retail Customer Success Leader for our Consumer and Marketing Intelligence team based in UAE, responsible for APP region.

You will be working with biggest and best CPG manufacturers and Retailers to implement our ‘customer experience’ strategy. 

Lead a team of researchers, train them to elevate insights and provide thought leadership consultancy service to clients.

You will work across brand, customer experience and shopper to get a full 360° view of the consumer with a focus on analytics. 


As a leader, you will be the driving force in leading our team to promote, develop, grow and deliver best-in-class research reports. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients. Your roles and responsibilities include: 

  • Acting as a true consultant for our clients, finding opportunities to help our clients grow their business. 
  • Leading the transformation to a Next Generation Consumer Insights business 
  • Leading our team of Consumer Insights experts with a clear grasp of business and research issues
  • Driving client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests. 
  • Building and maintaining ongoing relationships with the identified key persons within our clients’ organizations 


  • 12+ years of relevant experience in research and analytics with working consumer insights knowledge 
  • An experienced and professional leader who is willing to roll up your sleeves with a fun and energetic team. 
  • Have excellent attention to detail and strong written and verbal communication skills. 
  • Be self-motivated, adaptable, and proactive - no two days are the same in this role! 
  • Mix of agency and client side experience will be a value add

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

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