Location: Bentonville, AR preferred

REFID955748

The Retail Collaboration team at NielsenIQ facilitates effective collaboration between our retail and manufacturing clients, leveraging NielsenIQ data and analytics.  Using the latest cloud-based technology – NielsenIQ Discover - you will be joining one of the fastest growing teams in NielsenIQ that is reshaping the way that retailers and their manufacturing partners work together to drive mutual growth. 

As part of the team, you will be analytically curious and passionate about creating value for our clients and take on a leadership role in servicing our clients, delivering core revenue targets, based on retaining subscription revenue and generating new business. 

Job Overview 

The Client Manager, Retail Collaboration, will join this team to support a leading Retailer Collaboration program that manufacturers participate in. This analytically experienced person will work across multiple clients and internal teams to ensure that the collaboration programs are working effectively. As a Client Manager, this person will have a high degree of senior exposure and autonomy in managing accounts and be relied on to drive client satisfaction and program renewals. 

Responsibilities: 

• Negotiate renewals of any expiring contracts  
• Lead white glove client service on Tier 1 clients 
• Work with users of the tools and analytics at manufacturing clients 
• Work closely with internal NielsenIQ teams including manufacturer, retail and training. 
• Uncover and resolve needs for deeper client interaction 
• Generate examples of best practice and ROI generation 
• Strive for high renewal rates and expansion of services bought into the program 

• At least 4 years of experience in analytics & client management in CPG/Retail 
• Skilled & polished communicator, both written and verbal 
• Demonstrated record of creating and growing revenue 
• Strong knowledge of marketing research, technology, and general business models. 
• Bachelor's Degree or equivalent business experience required. 
• Extensive experience in application of Retail and CPG reporting and analytics 
• Preferred candidate has intimate knowledge of POS and Panel data 
• Ability to think analytically and leverage available assets to demonstrate a return on our clients’ investment 
• Outgoing confident individual who is comfortable presenting to a range of clients 
• Experience working with complex client relationships and client issue resolution 
• Ability to work collaboratively with internal & external teams 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion