The New Solutions Client Engagement Executive role is responsible for managing the multi-country deliverables in terms of deliveries flow management, coordinating client queries and following up on errors.  

The Job Holder will be a key contact for client global teams and NielsenIQ internal stakeholders.  

They will be accountable for ensuring client satisfaction for all operational aspects of the relationship working closely with Account Manager.  

The job holder must establish internal relations to work very closely with the NielsenIQ data providers i.e., countries’ representatives all over the world and offshore technical teams. 

Job Responsibilities 

1. Key touch point both externally (for the Client) and internally (for Other operational teams, commercial teams, technical support teams, onshore/offshore production teams)  

1. Responsible for proactive communication and transparency on issues, service enhancements, technology updates  

1. Provide guidance to junior team members on how to resolve issues by creating ways of working and Standard operating Procedures (SOP). 

1. Ensuring that local markets deliver against SOP, embedding best practices to minimise errors.  

1. Building strong client relationships and communication at all levels of the business, verbal and written. 

1. Responsible for management of multi-country deliverables for dedicated client accounts with minimal direction. 

1. Understand the end-to-end process & be comfortable with ambiguity in working with multiple above and in market stakeholders. 

• 4 years’ experience in a combination of Operational, Client facing   

• Strong client facing skills in presenting complex operational processes in a simple and open manner - E 

• Understanding of Retail Measurement data - P 

• Excellent communication skills – Advanced English - E 

• Basic knowledge of sales force - P 

• Ability to build relationships across regions and cultures to establish a network - E 

• Ability to recognise when escalation is required to avoid a client disappointment - E 

• Ability to work under pressure and to ask for support when required – E 

• Mathematical/statistical background - P 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion