NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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• This role supports quality validations of field collection activities to achieve high level data collection and data quality. 
• This involves quality alerts validation, resolution of alerts and exceptions, and providing quality insights for Field team.

Responsibilities

• On time QCT alerts validation
• QCT alerts combinations monitoring tracker
• QCT alerts trends revision and alerts validation quality by auditors, stores
• Interpret information from multiple sources – QCT alerts, Reports, LHHT Validaitons
• Use mapping functions, review alerts, chat online, review dashboards and guide teams in the field to improve their data collection
• Quality insights reporting (as per set frequency)
• Real-time validation actions with Field team
• Data driven action points to Field team (periodic: weekly/monthly)
• Responsible for critical quality KPIs compliance.
• Action planning and resolution for KPIs improvement (in collaboration with Field team)
• Effectively communicate in both virtual and face to face interaction and meetings
• Follow up field visit queries aligning to Field team and reporting
• Identify training needs for continuous improvement in understanding process
• Offer assistance to others on the team in a positive manner and display leadership and team player capabilities to create solutions to everyday challenges for the data acquisition. Build engagement and motivation with the Field team
• Proactively find root causes/ solutions for daily operational or client issues (e.g CI, Hot Spots)
• Proactively identify market / store trends
• Provide timely coaching to associates for better performane (Snr QCT Analyst)
• Responsible for providing inputs to upgrade the system & make recommendations for better quality of alerts

• College degree preferred (depending on the market minimum years of experience may be stated)
• Proficiency in English and Local language of markets in scope is required
• Strong analytical skills
• Knowledge of Field Audit Methodology, CDAR tools and processes (highly preferred)
• Effective communication with troubleshooting approach including probing and listening, anticipating and providing solutions
• Professional maturity in relation to others and to work, which enable effectiveness while dealing with pressures and difficulties of a dynamic work environment
• Ability to come to an understanding of a situation, task, problem, opportunity
• Proficiency in collaboration tools (MS Office, Chat s/w)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.