Support Specialist - IT Admin - Pune, India

REF22137N

Responsibilities

• The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community.
• Under minimal supervision provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
• Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
• Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner
• Responsible for implementing fixes and patches as required by Desktop Engineering team, Understands, and can apply advanced technical principles and methodologies.
• Provide support for Audio and Video related issues at designated office
• Install, Configure and Manage Audio and Video Hardware environment
• Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed
• Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours.

• 4+ years related experience with relevant certification. Experience with MS Windows 8, 10, and 7
• Hands on experience in managing Intune registered clients, applying OS through Intune, troubleshooting Intune registration issues
• Hands on experience in installing, configuring, and troubleshooting M365 apps
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Desired certifications CompTIA A+, ITILv3.
• Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, and other items.
• Experience with image/load set deployment in an enterprise environment
• Handled Asset Management using ITSM/Asset inventory tool

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms. 
• Recharge and revitalize with help of wellness plans made for you and your family. 
• Plan your future with financial wellness tools. 
• Stay relevant and upskill yourself with career development opportunities. 

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.