NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships.

The NIQ Bulgaria Customer Success team is currently looking for an intern who will be supporting our Client Service specialists and Analytical consultants with specific client support related activities.

• Helping with the daily communication and servicing of NIQ FMCG manufacturer clients and contributing to the achievement of client satisfaction targets 
• Reviewing local macroeconomic and FMCG market trends and supporting Analytical consultants with preparing analysis and providing insights to our clients
• Participating in the NIQ service model transformation by driving the adoption of automated client servicing platforms
• Assisting our sales experts with identifying sales opportunities, pricing, contract negotiations, and documentation
• Developing knowledge about NIQ products, methodology and FMCG industry trends and preparing client materials
• Working regularly with other internal NIQ teams (e.g. operations, technology and data science) on different internal projects and initiatives

• University student or fresh graduate in a relevant field (e.g. economics, business studies,  marketing)
• Strong communication skills – very good English (written and spoken)
• Ability to work in a digital enabled environment and to adopt and promote the usage of new modern web platforms

• Experience with Outlook, Microsoft Excel, PowerPoint and other Microsoft tools 

• Interest in the FMCG industry
• Ability to communicate and work with associates at all levels in the organization
• Ability to build relationships across countries and cultures
• Ability to meet strict deadlines

• BENEFITS: 

• Life Insurance 
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, Expenses for medications and medical products 
• Monthly Hybrid Model Allowance of 51 BGN gross 
• Multisport card, funded by the employee 
• One-time amount of 200 BGN gross for newly born child and for marriage 
• Birthday allowance of 44 BGN gross 
• New! Free access to LinkedIn Learning platform 

In addition: 

• A Hybrid model of working: part of the week you work from home (home office), a part from the office.  
• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us! 
• Stable employment in a dynamic and international environment with an established position on the market. 
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level. 
• Friendly working environment. 
   

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About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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