The prices of goods influence billions of human lives every day. Our vision is retail pricing managers in TOP3 company heroes. With our Pricing SaaS for the new era of augmented Pricing

NIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our client teams get the job done quickly and easily.  We are the key link between NIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service.   

In this role, you will be responsible for clients across Central and Eastern European countries to achieve value from the great and loved combination of NIQ and Yieldigo products under NIQ AIPricing platform brand i.e. you will facilitate product adoption together with strategic development of Customer Success Team activities. To get to the role as smoothly as possible you will be provided with your own clients from the early beginning. This results in loyalty and therefore long-term customer retention. You will have a chance to perform both onboarding and impact phases. The best candidate is self-motivated, positive, energized with entrepreneurial spirit, takes responsibility, and first and foremost is passionate about working with customers and listening carefully to their needs. Success will be measured by retention and upsell. Especially in the beginning we expect you to have a very eager-to-knowledge and hands-on mentality.

RESPONSIBILITIES: 

• Build effective relationships with client representatives    
• Onboarding and Impacting customers (both phases), i.e. responsibility for delivering in time, onboarding and performing customer success
• Helping customers achieve their goals with our loved solution, driving customers value from the product
• Upselling & Renewals
• Maintaining insights from customers
• Working closely with other teams: Sales, IT Delivery, Product, IT support
• Building retention and solution stickiness, churn management                        
• Long-term customer relationship management
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team    
• Proactive problem resolution
• Optimizing the customer journey
• Provide off and on-site training to clients on NIQ and Yieldigo parnter tools and solutions
• Aligning and educating internal teams about the importance of customer success
• Implementing KPIs to measure how successful we are about performing Customer Success
• CRM management & Reporting

QUALIFICATIONS: 

• Minimum of 2 years' experience in a customer success / service position
• Retail Pricing (industry  knowledge)
• Knowledge of retail pricing principles based on purchasing price, front margins, back margins, bonuses and reactions to competitor prices
• Either direct experience working for retailer or manufacturer or as external company working  on these topics with retail business players
• University degree or courses on Retail management, Category management, purchasing is beneficial                                                                                     
• Advanced Excel experience – formulas, pivot tables, conditions, charting
• Analytics thinking – logical and systematic approach, deduction, and prioritization. Easy and simple results interpretation with conclusions for action steps
• Strong organizational and presentation skills
• A propensity for relationship building, exceptional communication skills
• Fluent B2 English + one international language (general level)
• Change management (not critical but important and beneficial)

Experience or knowledge of adopting critical changes to the company organization

Understanding company hierarchy, decision making processes, roles of different personas, key users, decision makers, economic buyers at retail companies

Proactive approach.

 what we can offer you:

• The opportunity to work with industry leaders. Our track record speaks for itself: 46 out of 50 FMCG manufacturers and distributors in the Czech Republic trust our data and engage in regular cooperation.
• A hybrid work arrangement, allowing you to work from our conveniently located office near the Pankrác metro station as well as the flexibility to work remotely.
• The chance to work within a collaborative team that values your input and opinions.
• Comprehensive training and growth opportunities within our company.
• A wide range of company benefits, including 6 weeks of vacation, a Multisport card, meal vouchers, a flexible benefits system, and more.

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About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.