In the Senior Merchandising Services Consultant role at the client delivery team you will be responsible for being an expert on NielsenIQ’s merchandising solutions: Spaceman – planogram building tool, my.spaceman and planogram automation solution.

The Merchandising Services Senior Consultant will deliver Spaceman trainings for all levels of the software, lead software implementation projects while supporting the sales teams to build a strong pipeline and keep close to product leadership team to further enhance our software solutions.

Responsibilities

• Provide ongoing customer support to our clients in the Adriatic’s region related to our Merchandising software solutions
• Deliver software trainings online/offline
• Support the sales process with product expertise, software presentations and product demos
• Act as a bridge between users and product leadership team, become a trusted partner for clients when it comes to new needs and functionalities in our software, make sure to get bug fixes done
• Lead software implementations in the region and team-up with technical team to design the solution, put together a proper project plan and implement it in time
• Build and maintain our knowledge base: Compiling and delivering documentation material for methodology questions and/or frequently asked questions
• Involvement in global expert groups with your expertise to improve our current processes

Requirements

• Minimum bachelor’s degree in economics/marketing/data science
• 3-5+ years of experience in Customer success/Customer support roles with B2B software
• Basic knowledge of retail Category Management
• Eager to learn new software solutions and
• Critical thinking
• Ability to build good relationships with external and internal stakeholders
• Ability to work in a digital environment, and also ready to go to office or to clients when it is required
• Advanced proficiency in MS Excel, Powerpoint, Word, Outlook
• Strong communication skills (English, Serbian)

We offer

• Transportation cost for the days that employee comes to the office, price of bus ticket for each day.
• Medical check once a year paid by the Company
• Meal Allowance
• Holiday Allowance

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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