We are looking for a Client Service Executive who will focus on delivering first class service to our clients. You’ll be accountable for responding effectively to our clients’ daily queries, performing data quality checks, providing guidance on our software and contributing to the enrichment of our online knowledge center.  
 

As our client’s first point of contact, you’ll be the friendly voice of NIQ, and provide award-winning customer service, troubleshooting and support. 

This position is a perfect fit for you if your distinctive strength is your client and solutions based. By joining NIQ, you will be part of a team within a fast-paced and demanding environment and have the opportunity to interact with other areas of the business. 

Responsibilities

• Working within a team of talented individuals that act as NielsenIQ’s front-line of query resolution, you will be trusted with resolving a number of different types of queries, from software troubleshooting, to compiling, analyzing, and interpreting key sales and consumer panel data 
• Earning client trust and building relationships  
• Understanding the client business need and applying appropriate solutions 
• Lead internal projects where required 
• Master usage of internal tools and compliance with internal processes, we currently use Microsoft dynamics as our CRM. 

• Preferably with 1 -2 years of experience in client servicing/ market research role. 
• Fresh graduates are welcome to apply who has a huge interest to pursue a role in data/ insights/ market research. 
• Strong problem-solving skills and solution-orientated 
• Excellent time management, prioritization skills and an enthusiasm for data  
• Intermediate Advanced to Expert level with Excel  
• Numerically confident and able to translate numbers into insights and action 
• The ability to demonstrate good customer service skills across all media and with a passion for technology (phone, web chat, email and face to face) 
• Strong knowledge of business English, both written & verbal  
• Thrives working as part of a team in a challenging and demanding environment 
• Comfortable working in a digitally enabled environment and experience with the Google and Microsoft suite of programs.  
• An aptitude for troubleshooting, problem solving and producing satisfactory outcomes 
• Have excellent attention to detail and strong written and verbal communication skills. 
• Self-motivated, adaptable and proactive - no two days are the same in this role! 

"Remote-hybrid based role, must be physically located within New Zealand and candidate must be a Country/Region Resident”

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.