Director, Customer Success & Insights — Thought Leadership, STRONG CPG Consumer Insights Exp Required

Location: Remote, but must be based in the US

Travel:  Roughly 10%, 2x month for client meetings (primarily West Coast and East Coast)

Reference ID: REFID162256

About this job

As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving actionable, timely, and high-quality strategic insights to help accelerate client growth trajectories.

Responsibilities

• Routinely and efficiently lead the creation of compelling, high-quality perspectives and deliverables to address clients' growth questions.
  • Outputs to include a strategy framework to simplify complex ideas and organize our analyses 
  • Integrate analyses from across NIQ's solutions
  • Demonstrate market expertise, establishing a POV, and offering actionable recommendations
  • Writing for an executive audience (i.e., using an economy of words) and creating opportunities to engage client organizations
• Lead the Beauty Customer Success Strategy Workstream.
  • Leading the creation of routine (i.e., monthly / bi-monthly) Beauty insights outputs and leverage outputs to...
    • Enable Account Development senior leaders with related client engagement materials
    • Share insights with / educate internal audiences 
    • Share with clients
  • Support the creation of deep Thought Leadership publications
  • Create tools and frameworks to help other Customer Success Insights associates create outputs
  • Engage clients and industry at category-related events
• Ensuring their teams create high-quality insights content
  • Spend time coaching and training the team on best practices
  • Ensuring quality standards are maintained

Qualifications

• Bachelor’s Degree
• 8+ years experience in a relevant industry (CPG and/or consulting)
• Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
• Experience managing people managers
• Proficiency in Syndicated POS Data and Panel Data required
• Effective in senior-level communications, influencing & negotiation
• Mission-driven and passionate about serving a purpose 
• Excellent awareness of market conditions and client business environment 
• Proficient in Microsoft Office software and Salesforce 
• Familiarity with NielsenIQ tools, applications, and platforms is a plus

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life insurance

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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