NielsenIQ Customer Success places our clients at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

This position will be, within the Retailer Customer Success team for the Middle East Region, responsible for delighting FMCG/Grocery retailer clients through delivering retail measurement insights and analysis.

Responsibilities

• Providing performance overview analysis and business issue analysis to Retailer clients in Saudi Arabia, Oman, Qatar and Kuwait.
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership through strategic workshops, annual reviews
• Developing deep knowledge of NIQ RMS solutions and delivering value for clients
• Working closely with the Retail Account Lead, Business Insights and to transform customer experience.
• Consulting clients to drive the usage of our new platform Discover to access reports and guide them to use the tool for further data extraction.
• Developing and delivering business solutions for client performance tracking
• Ensuring all client activities are logged in and follow standard SLA for tickets assigned.

• At least a bachelor’s degree, preferably in business or statistics
• 2-4 years’ work experience, preferably within NielsenIQ, Retailer, consumer or trade marketing, analytics and insights or market research. 
• Knowledge of the Retail/FMCG industry within Middle East
• Knowledge of research techniques and NIQ methodologies would be an advantage
• Detail oriented, excellent analytical skills
• Good communication and presentation skills
• Ability to work independently and in a team.
• Good interpersonal skills are a must
• Fluent in spoken and written English. Knowledge of Arabic is an added advantage.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.) ,
• Knowledge of PowerBi or Tableau and Microsoft Dynamics would be an added advantage.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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