NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

Responsibilities

●      Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements.

●      Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs.

●      Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs

●      Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness.

●      Understanding the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team.

College Degree

Strong written and oral communications

Clear and articulate command of the English language

Strong presentation skills

Demonstrated experience in working with software platforms

2-3 years prior customer service organization experience

Demonstrate ability to identify and implement new or changed business improvement opportunities

Ability to lead and actively participate in a group discussions and client meetings and anticipate & respond “live” dialogue with clients

Proficient in Microsoft Excel, Word, and PowerPoint;  Ability to prepare meaningful presentations using PowerPoint software; Ability to utilize excel for pivots & basic functionality

Strong analytical skills 

Ability to validate output, troubleshoot errors, and quickly make corrections Ability to function in a team environment

Ability to manage priorities and deliver against established timelines

Ability to multi-taskLogical thinking and problem solving

Demonstrated ability to work independently and be a self-starter

Strong attention to detail

Basic understanding of how Machine learning works 

Additional Information

Preferred Skills:
SQL, Python
Data visualization experience like tableau and Power BI
Knowledge of NielsenIQ products, industry, and technology 
Ability to design and test solutions for internal operational teams to manage workload and drive efficiency
Strong understanding of US markets, facts, calendars

About NielsenIQ

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.