At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and unrivaled expertise to provide our partners with fresh insight to help them be successful in the market we love.

CGA’s Client Success & Insight Lead (CSIL) works closely with many of the world’s leading drink brands to help them make better and more informed decisions.  

Managing a portfolio of world-renowned clients, the CSIL builds & maintains strong & long-lasting peer to peer relationships with key stakeholders & decision makers. The CSIL is crucial in working with the account team to drive business growth through best-in-class client management and developing proactive account plans to meet client retention & budget targets.  

Demonstrating great leadership skills, the CSIL is a mentor for their team. Supporting and motivating the team to not only achieve the team & business objectives, but their team’s own personal development goals. The CSIL is always a custodian of CGA’s culture & core values. 

Role Summary:

As part of a fast-growing team covering EMEA clients, the Client Success & Insights Lead is responsible for building and delivering high quality data and insight deliverables primarily for clients in the Italian On Premise market. These should be value-adding enough to increase customer loyalty, to retain contracted spend and to increase customer’s desire to work even more with CGA now or in the future.

CGA is an equal opportunities employer.. Candidates must be located within UK and eligible to work in the UK.

Main Responsibilities:

• Ensuring all data and insight that goes to clients is high quality, correct and delivered on time
• Lead or oversee all insight and data led projects, with support from the Client Success Lead/Director on more complex & strategic pieces
• Deliver insight which is actionable and SMART
• Take client briefs to ensure we can deliver actionable projects from internal data sources
• Work with the Client Solutions teams in-market to support Account Development of all clients

• Experience using and interpreting data
• Experience in building insights and narratives from the data that are actionable
• Passion for FMCG or CPG sector
• Strong skills in using Excel and PPT
• Fluency in English
• Italian language would be an advantage
• Experience in managing Stakeholder or Client Management would be an advantage

What we can offer

• Hybrid & flexible working module
• Access to learning platforms, mentorship program and educational support to keep developing your skills
• Peer-to-peer recognition program to enable feedback sharing and reward your achievements
• Making an impact on biggest FMCG manufacturers' growth, being a part of a dynamic team with great exposure to international clients
• Health insurance
• Parental leave
• Life assurance
• Attractive package

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.