Client Success Lead

  • Full-time
  • Career Site Team: Client Service & Sales

Job Description

CLIENT SUCCESS LEAD

CGA department 

ABOUT THIS JOB

As part of a fast-growing team covering APAC clients, the Client Success Lead is responsible for ensuring that all reasonable client expectations are met or exceeded, through high quality data and insight deliverables. These should be value-adding enough to increase customer loyalty, to retain contracted spend and to increase customer’s desire to work even more with CGA now or in the future. 

The Client Success Lead should: 

  • Demonstrate exemplary insight delivery in all projects 
  • Have an excellent understanding of the On Premise channel  
  • Credibly add value to CGA’s customer and stakeholder relationships at all levels. 
  • Maintain high standards and efficient ways of working to deliver maximum value to clients through ensuring the adoption of best practices and processes across the team. 

You will work as a partner to the in-market Client Solutions team with CGA’s world renowned clients, by supporting in proposal writing and creating proactive plans to deliver engaging insights to clients, to help CGA to influence & support successful strategies of some of the world’s biggest drinks brands. 

  • It’s an exciting time for the APAC On Premise Client Success team at NielsenIQ, with a fast paced growth plan to launch new products and solutions across APAC, there is opportunity to develop your career in line with the growth
  • Attractive package
  • Being a part of a dynamic team with great exposure to international clients
  • Work closely with in-market leads across the APAC region to help develop and shape the On Premise solutions in a range of different markets

RESPONSIBILITIES

  • Ensuring all data and insight that goes to clients is high quality, correct and delivered on time 
  • Lead or oversee all insight and data led projects, particularly more complex & strategic pieces 
  • Develop the team to deliver insight which is actionable and SMART 
  • Support in the pitching and proposals with new and existing clients, through shaping insight led briefs and project plans 
  • Work with the Client Solutions teams in-market to drive Account Development of all clients 
  • Lead the APAC Client Success team, ensuring they have clear goals and develop skills to achieve long term success 

REQUIREMENTS

  • Strong experience in building insights and narratives from the data that are actionable 
  • Strong experience using and interpreting data 
  • English is a must, South Korean or Vietnamese desirable 
  • Commercial experience in writing proposals would be a great asset 
  • Interest in On Premise type of sector OR FMCG / CPG 
  • Stakeholder or Client Management experience 

 

#LI-HL1

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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