ABOUT THIS JOB  

It is a client-facing role within a Customer Service team which will offer a lot of exposure, potential growth and will provide opportunities to learn from senior NielsenIQ leaders. In this role, you will provide direct support to NielsenIQs clients by resolving their queries. 

RESPONSIBILITIES  

• Provide Customers with outstanding service and support day-to-day questions  

• Consult and leverage Discover platform usage among clients 

• Play a connector and enabler role to ensure resolution of received queries  

• Extracting data from internal databases and embedding the data in client ready format  

• Cooperate and communicate with various local and regional teams (i.e. Operations, Commercial, Product Leadership) to complete assigned tasks  

• Plan and execute regular personal workload and meet aligned timeline  

• Communicating with both local and global teams to complete their tasks 

  
A LITTLE BIT ABOUT YOU  

This position is perfect for you if you are client-oriented, have strong communication skills and listening capabilities to ensure the satisfaction of client expectations and needs. You have an “end to end” knowledge regarding the production processes of our data products and a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.  

QUALIFICATIONS   

• Demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications  

• Shows facilities to build excellent relationships with internal & external stakeholders  

• Demonstrates a “Can-Do” & results-oriented attitude  

• Experience with Microsoft package – MSD, Excel, Word is required  

• Ability to work well within a team, as well as independently  

• Strong problem solving and communication skills  

• Fluent Polish skills and good English skills 

#LI-DW1

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.