Manager, Consumer Insights

  • Full-time
  • Career Site Team: Client Service & Sales

Company Description


    Job Description

    Be a part of something big. With 40,000+ employees in over 100 countries, NielsenIQ is one of the world’s biggest research companies. Working for NielsenIQ in Auckland offers the best of both worlds; living and working in the ‘coolest little capital’ with the backing and support of a global company that provides a world of knowledge and opportunity, with endless possibilities and paths to grow your career internationally. 

    Simply put, we extract information and insights from numeric and qualitative data to help our clients succeed and to make a difference, whether they are a commercial business, government agency, or a not-for-profit organization. 

    We use insights to help our clients answer questions like: 

    • “How can we ensure our customers stay loyal and don’t just switch to a cheaper offer?” 
    • “How do we best communicate with people to ensure they take steps to prepare for natural disasters?” 
    • “What do people understand and believe about climate change and what actions are they taking?” 
    • “What swear words do the public think are acceptable to be used on television and in what contexts?” 
    • “How physically active are New Zealanders and which groups are more or less active?” 
    • “What is it like living and studying in New Zealand for international students and how can we improve their experience?” 



    • Develop a comprehensive and detailed understanding of clients’ business needs and research issues. 
    • Foster and build on existing client relationships. 
    • Monitor project completion throughout all stages of research undertaken by the project team and effectively manage the day-to-day administration of research projects - coordinating data acquisition, coding, analysis and reporting of assigned research projects. 
    • Deliver quality consumer research services to clients including preparation of research reports and presentations, providing value added inputs/ analysis and actionable recommendations for clients. 
    • Maintain an accurate and up-to-date knowledge of research techniques and applications and share knowledge with others in the team. 
    • Respond to ad-hoc data requests, answering questions and providing analysis - in a timely and efficient manner - demonstrating commitment to quality and excellent client service. 


    • Minimum of 3 to 5 years customized research experience, either agency or client side, with a focus on public sector research and/ or customer experience research 
    • Be professional, well presented and willing to roll up your sleeves with a fun and energetic team. 
    • Be relentlessly curious about people and what makes them tick. 
    • Have excellent attention to detail and strong written and verbal communication skills. 
    • Be self-motivated, adaptable and proactive - no two days are the same in this role. 
    • Demonstrated ability to handle highly confidential information with discretion, sensitivity and care. 
    • Well-developed knowledge of research techniques and applications and ability to apply these to provide solutions for clients’ business needs 
    • Highly proficient analytical skills with the ability to communicate analytical results 
    • Ability to identify meaningful insights from information 
    • Excellent at building good relationships internally and externally 
    • Demonstrated ability to handle multiple projects at once, providing clear prioritization of tasks to a project team. 
    • Strong statistical skills and use of SPSS would be an additional advantage. 

    Additional Information

    Life at NielsenIQ... 

    At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities!  

    We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.  

    We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard. 

    We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates engage, include and decide in order to move swiftly and boldly, while keeping our clients at the heart of everything we do. 

    But wait, there’s more!  

    We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leaves initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement! 

    If you feel like this is the right fit, click apply and tell us all about you! 


    Remote-hybrid based role, must be physically located within New Zealand and candidate must be a Country/Region Resident. 

    About NIQ

    NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

    NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit

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    Our commitment to Diversity, Equity, and Inclusion

    NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

    We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

    Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

    NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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