About the job 

In this role you will be analysing data queries using SQL, troubleshooting, checking for errors, customising reports, and supporting/coaching a vast array of stakeholders who subscribe to our Revenue Management Optimization applications. 

You will be working with professionals across the globe in a multicultural environment. You will get practical, hands-on experience in troubleshooting, data analysis, problem solving, and you will work closely with our technical teams to ensure issues are resolved in line with our SLA’s.  

You will act as a liaison between technical and non-technical groups to enhance NIQ’s infrastructure and internal services and will learn how to support and scale NIQ’s Revenue Management and Optimization (RMO) technology from our corporate infrastructure to end users. Using face-to-face and remote channels, you will be supporting NIQ employees and clients to meet project goals and expectations. Interacting with people in all parts of the company will give you insights into a unique enterprise and corporate culture. 

Key Accountabilities: 

• Provide support and administration in line with the Support team’s objectives 
• Act as a single point of contact for RMO queries from customers 
• Analyze queries to determine the correct and efficient resolution 
• Ensure support desk queries are actioned as per service level agreements, kept up-to-date and always communicated to the end user in a timely manner. 
• Escalate unresolved calls to the Support Lead and infrastructure/development support team 
• Arrange external technical support where problems cannot be resolved in-house 
• Publish support documentation to assist both customers and internal team 
• Report to the Support Lead on any issue that could significantly impact the business 
• Develop a solid understanding of the NIQ RMO Applications 
• Provide direct and remote support for NIQ’s RMO Applications 

Core Attributes: 

• Experience of Data Manipulation tools (e.g., Excel, SQL) 
• Experience in SQL /T-SQL and knowledge about SQL Server Databases systems. 
• Ability to read, write and execute simple to complex SQL Queries 
• Advanced Excel knowledge 
• Ability to work creatively in a problem-solving environment. 
• Knowledge of Price & Promotion (considered a plus) 
• Ability to build relationships across business units, regions, and cultures to establish 
• a network 
• Understand conceptual and practical marketing and business operations 
• Enthusiasm for learning the practical application of statistical analysis to support business issues 
• Knowledge of Jira or other support tools (considered as a plus)

• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service 
• Excellent verbal and written communication skills and telephone manner 
• Excellent organizational skills 
• A keen sense of urgency and the ability to multi-task effectively 
• Detail oriented with excellent analytical and problem-solving skills 
• Encourage and maintain a positive employee culture of good communications, customer care and continuous improvement within team members 
• Fluent English (both written and spoken). 

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.