HR Generalist – Supporting Customer Success

Location: Remote, but MUST BE NA-BASED (U.S. or Canada)

Reference ID: REFID593914

About this job

Human Resources is the catalyst for NielsenIQ’s global culture. Our team encourages associates to be themselves, make a difference and grow with us. Helping our people thrive – through talent development, recruitment, compensation, benefits, analytics, and training is the key to our growth and client satisfaction.

We are looking for an HR Generalist to partner with our Customer Success division in North America. This is an individual contributor role; hands-on, partnering with a client group in NA and the Global HR Leader of Customer Success in the execution of HR processes and strategy, ensuring compliance with current corporate directives. We are seeking a tech-savvy doer that thrives in a dynamic environment, with an eye toward process improvement. You will work with other team members to support multiple, complex, high-visibility process excellence/improvement initiatives that span multiple regions and processes.

Responsibilities

• Drive the execution of HR processes across the client group in North America and partner with the leaders in their scope on all people-related activities.
• Assist with performance/salary management processes as well as bi-annual talent review processes for the organization in their scope.
• Resolve employee relations issues when required.
• Provide data governance of the associate updates in HRIS systems, to ensure reporting structures/job titles/cost centers are correct, current, and useful for HR and finance purposes.
• Support process improvement and standardization of HR processes and initiatives.
• Administer the global approval process of open roles and partner with Talent Acquisition team on the improvement of the processes that enable the recruitment efforts across the Global CS team.
• Drive other special projects at regional or global level where needed.

Qualifications

• 2-4 years of Human Resources experience
• Bachelor’s degree in Human Resources, Industrial Relations, Psychology, Business, Organization Effectiveness, or related field
• Proficiency in Google for Work/ Microsoft Office including Excel (pivot tables, vlookups) and PowerPoint
• Self-motivated individual capable of working in a fast-paced environment
• Strong organizational skills and attention to detail
• Analyze large sets of data and effectively articulate findings and recommendations in an easy-to-understand way.
• Ability to handle data with confidentiality
• Strong execution skills
• Results oriented
• Flexibility and the ability to manage multiple ongoing projects
• Ability to work collaboratively across many teams to achieve a common goal

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.