Associate Client Director – Must have strong syndicated data analytical and people leadership experience

Reference ID: REFID164915

Location: Remote, but must be physically located in the US

About this job

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved? At NIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business down every aisle. On the NIQ Retail Team, we work face-to-face with our clients and use NIQ solutions to help answer questions such as understanding their customer, guiding pricing strategies and determining assortment changes. Our insights help clients make decisions and determine what products you ultimately see on the shelf and online. Every day brings a new challenge when working in the fast-paced retail environment.

Our Client Engagement team members are experts within their categories, NIQ solutions, and are viewed as trusted partners by our clients. We work with our clients as a consultant, a problem solver, and the voice of NIQ at our clients. When you join the NIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

The Associate Director is accountable for driving outcomes & value for retail clients based on the NIQ Solutions and Services committed to client per client contract. This role will drive, through their teams, client satisfaction and ROI. In turn, supporting account expansion and sales, in partnership with the Sales team, is a key responsibility. Works successfully across a matrixed organization structure, fully leveraging the service model to lead the client facing team(s). This role will develop into a leader of our retail insights teams and should be able to coach their reports on telling data driven stories that are impactful.

Responsibilities

Leading client teams to deliver quality work that is in line with the contracts and client expectations, that can include:

• Upskilling clients to use our tools & training
• Helping team and clients understand & interpret information
• Driving value & insights with client though analyses and deliverables
• Ensuring client satisfaction and NPS score performance
• Ensuring all scheduled reports are delivered on time
• Developing client relationships to ensure our teams are delivering value, to uncover new opportunities/leads for NIQ, and to proactively address challenges
• Co-developing with Sales external Joint Business Plan with client for assigned business units
• Developing internal Joint Business Plan with Sales Leaders & Practice Areas for assigned business units
• Identifying sales opportunities for NIQ Services and Solution to help client achieve strategic objectives
• Coaching of on-site Client Consulting team to ensure timely outcomes and value is delivered to client via analytics delivered
• Partnering with support and matrixed teams ensure client teams are enabled to deliver
• Building and maintaining strong networking with key players at client and leading discussions with a wide range of decision influencers and budget owners
• Working collaboratively with Practice/Retail Analytic Consulting teams to ensure all work is connected to client business issues, is delivered on-time, and focused on outcome
• Representing the voice of your clients within the NIQ organization for the collaborative power of winning strategies for both the client and the business

Qualifications

• 6+ years of Retail or CPG-oriented consultative selling experience
• Relevant experience with research techniques & solutions in the related industries of Retail, Consumer Packaged Goods, Consulting, Information, Sales, Analytics or similar
• Effective in senior level communications, influencing
• Team leadership and managing multiple account teams
• Excellent written and verbal communication skills; ability to articulate complex issues in a concise and persuasive manner to a diverse audience
• A flexible approach to communication; able to adapt their message quickly to the appropriate level or function with poise and polish
• Proven consultative selling skills; able to identify and diagnose root client issues versus symptoms and link the diagnosis to NIQ solutions
• Familiarity working with and pragmatic knowledge of various syndicated data offerings; ability to translate data knowledge into tactical and strategic solution frameworks

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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