US Based Only - Customer Onboarding & Platform Adoption – Associate Manager

Location: Remote, but must be US Based

Reference ID: REF25310I

About this job

As an Associate Manager responsible for platform onboarding and adoption for our customers, you are responsible for enabling customers to use our data and tools. This includes driving increased usage of technology and enablement of customer self-serve use of our tools. This role has deep knowledge of our platform, and the way customers use the platform to address their business and industry needs. Works successfully across a matrixed organization structure, fully leveraging the service model.

At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

Responsibilities

Specifically, for this role, there is a need for an associate with a technical skill set who understands our processes and solutions end to end that also understands customer needs and how they use our tools.

• Working collaboratively with other product sales leads & cross-functional partners     
• Consult with customers based on their needs in the platform (i.e., as needed “office hours” for new customers, those willing to pay for consultation, or those expressing frustration/dissatisfaction) – being closely aligned with the customer is critical
• Establish onboarding best practices to bring new customers onto the platform quickly and independently (self-serve)
• Develop best practice office hours approach for large customer segment in scalable manner
• Support establishment of usage tracking and identify opportunities for customer engagement
• Work closely with customer facing associates to address customer needs and deliver on their asks – with focus on delivering on analytic needs of customers via the platform
• Quick and clear understanding of defects and enhancements and the impact on our customers – facilitating communication between product and tech and enabling CS to communicate
• Ensure continuous upskilling of our CS associates, due to the agile way we work with fast-paced changes in the platform (i.e., Dabble in Discover, Hackathon)

Qualifications

• College/University undergraduate or Master’s degree
• Experience with data analysis, manipulating scan/panel data and visualizing insights
• Familiarity with NielsenIQ solutions or syndicated data
• Highly proficient in Microsoft Office, experience with BI Tools a plus (PowerBI, Tableau)
• 2+ years of Consumer-Packaged Goods industry experience preferred 

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life Insurance

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.