NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. 

The OPS is responsible for understanding and executing the end-to-end Client deliverable process (needs assessment, operational capabilities, and execution). In this role, you will be focused on building project management and mentoring skills along with assists in strengthening knowledge and understanding of internal operations departments and procedures. This position works closely with Client Success (Client Service) teams to ensure the quality of client databases.  This position is a client facing role and interacts directly with NIQ end-clients.

Job Duties & Responsibilities:

Understanding and execution of the end-to-end Client Deliverable process to include:

• New Product Coding 
• Client Instruction Definition and Maintenance utilizing machine learning
• New Instruction Setup
• Client Refresh Process / Change Request Process
• Order Executing (REAP)
• Post-delivery update process
• Acts as liaison in conjunction with external Clients and internal departments
• Build collaborative working relationships with external clients and internal departments

Job Expectations:

• Responsible for project management
  - Resource management
  - Process management
  - Address tech related gaps/issues
• Responsible for KPI’s and Monthly review with the stakeholders
• Immediate point of escalation for any complaints
• Responsible for project estimation and allocation of resources
• Managing & Organizing Training and Team Hiring
• Actively Participating in Organization Activities
• Project Billing
• Business Acumen and Strong Communication
• Take complete ownership and accountability of internal projects and assigned workload
• Proactively identify issues and work to resolve in a timely manner
• Influence and consult to meet Client needs
• Understand and comply with internal procedures
• Demonstrate proficiency in technology platforms and mentor and coach associates to develop proficiency to support Client Delivery
• Mentor and coach other associates
• Actively participate in cross-functional projects and key Client transitions
• Assist account team in managing overall client workload
• Be a positive influence for change management lead by example

• Strong written and verbal communication
• Strong presentation skills
• Demonstrated experience in working with software platforms
• Demonstrate ability to identify and implement new or changed business improvement opportunities
• Ability to lead  client meetings
• Ability to function in a team environment
• Ability to manage priorities and deliver against established timelines
• Ability to multi-task

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.