Customer Success - Analytics & Insights Senior

  • Full-time

Job Description

ABOUT THIS JOB

NielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients. Analytic Consultants within the Customer Success Team are responsible for the execution of projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations, and are expected to manage client relationships independently.

 

RESPONSIBILITIES

● Summarizes data in tables, charts, and graphs; analyzes and interprets sales data and consumer data + basic portfolio knowledge. Occasionally sets-up and refreshes cyclical reports.

● Prepares and delivers analysis and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations. Proposes calculation of Quantified Business Opportunity.

● Uses internal tools and data sources, coaching Interns and Juniors.

● Discusses advanced analysis design to best answer client questions with Client Business Partner/client with the support of senior team members, following and fully owning ways of working process.

● Autonomously interacts with client staff both on basic client needs; leads client meetings and presentations over the phone and in person.

● Acts in line with the Service level of the client assigned.

● Catches sales opportunities at client meetings/during analysis.

 

REQUIREMENTS

● Strong client-facing and communication/presentation skills – deliver research results to stakeholders on the client’s side in a clear, consistent manner

● Good analytical skills, ability to interpret sales and consumer data

● Ability to work independently within a virtual environment

● Good interpersonal skills

● Organizational skills: understanding of business priorities; ability to adapt to complex and changing organization; ability to manage time schedules

● Passionate in FMCG and client dynamics

● Good project management skills, specifically for SPOC or Champion roles

● Interested in financial and business environment of the clients and the industry

● Full proficiency in PowerPoint & Excel

● Portuguese and English: Mother Tongue or Fluent, written and spoke

 

What we can offer: 

  • Work in dynamic environment engaging with local and global companies. 
  • Benefits & flexible working hours, hybrid work options. 
  • Internal trainings will be provided together with detailed onboarding agenda.  
  • Access to learning platforms
  • Staff and team events 

#LI-FC

Additional Information

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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