About this job

This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies.

Responsibilities

• Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines.
• Streamline deliverables to drive process optimization & reflect client’s business objectives.
• Effectively manage clients’ day to day queries to achieve client satisfaction, within SLA.
• Flag any quality issues or hot points to leadership to ensure resolution.
• Adhere to initiatives aimed at improving servicing standards & internal processes.
• Developing and delivering business solutions for client performance tracking.
• Analyze and prioritize client requests and requirements to help address their various concerns
• Translate client requirements and queries to concise and clear specifications for internal use
• Set up, refresh & oversee cyclical reports as needed to ensure 100% data quality for all dispatches
• Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders
• Follow and fully own the Client Response Team ways of the working process & SLAs
• Become an expert and own the ways of working on the customer service platform and NIQ software
• Work with clients on methodology or software training as required
• Actively engage in client service planning with all stakeholders to provide client with customized servicing strategy that aligns with business objectives for the year (JBP)
• Enable revenue targets, by providing robust client servicing, improving client data confidence, & customized deliverables, leading to the expansion of client subscription scopes.
• Execute the day-to-day management of own clients within the framework of the account plan and develop a high level of visibility with key client contacts ensuring regular updating of clients’ needs
• Develop deep industry knowledge related to clients’ businesses, understanding strengths and weaknesses, opportunities and threats faced by key market players

A little about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

Qualifications

• At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent
• 1-3 years of work experience preferably within consumer or trade marketing, analytics and insights or market research
• Knowledge of the Consumer-Packaged Goods (CPG) industry
• Excellent analytical skills
• Good communication skills both written and verbal
• Good interpersonal skills
• Adaptable to change in priority or tasks
• Has interest and knowledge on consumer marketing, statistics, research techniques, and experimental designs
• Proficient in Microsoft Excel & PowerPoint, and learning new software
• An ability to work independently and in a team
• Fluent in spoken and written English
• Comfortable working in a digital-enabled environment

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.