REFID729521

**This is a 100% remote  role for USA or Canada **

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Senior Product Education Specialist to join our NIQ Activate technology team in North America. 

NIQ Activate is the leading provider of AI-powered customer analytics, personalization, and brand collaboration platform. Serving dozens of retailers and brands across the world using cutting-edge big data, real-time analytics, and data-science automation. Our solution is disrupting existing data & media monetization models by enabling retailers to remain in control of their revenue.

As a Instructional Designer, you will be part of the Product Education team in the customer success group and will develop training and education materials that are used by our customers and internal teams.

In this role, you will apply our products and services to valuable, easy-to-consume content for our customers’ empowerment and education. Additionally, you will integrate the content within Activate’s Education assets – Learning Management System, Customer Communication and Knowledge Center directly impacting and elevating Activate’s customer experience.

Responsibilities

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Independently gather information from subject matter experts to develop, organize, and write user guides, training materials, videos and e-learnings
• Write user-friendly designed content that meets the needs of the target audience, turning insights language that sets our users up for success
• Review, Rewrite and redesign current training & education materials
• Ongoing updates & maintenance of the existing materials
• Writing users release communication
• Work closely with Customer Success and product teams

• 1-3 years’ industry experience as an Product Education Specialist instructional designer, content writer or tech writer
• Previous experience writing documentation and procedural materials for multiple audiences
• Proficiency with Storyline, Camtasia, PPT, Photoshop, Illustrator
• Experience working with learning platforms (LMS/LXP/KMS)
• Experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS and Retail Tech environment
• Superior written and verbal communication skills, with a keen eye for detail
• Bachelor’s degree in a relevant field
• Proven ability to quickly learn and understand complex topics
• Good creative and design skills

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.