Client Manager—Consumer Insights and Analytics

Reference ID: REF24100Q

Location: Grand Rapids, MI

Work Arrangement: Hybrid (Mon-Wed onsite)

About this job

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved or why the signage changed? At NielsenIQ, we work with U.S. retailers and manufacturers to help them understand their consumers, and to optimize their business down every aisle. Every day brings a new challenge working in an extremely fast-paced, ever evolving, competitive retail landscape.

On the NielsenIQ Retail Team, you will work face-to-face with key retail clients to engrain robust NielsenIQ solutions. This is done by assisting your clients with navigating through complex business challenges with insightful and actionable NIQ recommendations with confidence.

Responsibilities

When you join NIQ, you're signing up for an experience that requires autonomy, flexibility, curiosity, and passion. As a Client Manager, you will:

• Establish NielsenIQ as an indispensable insights partner and thought leader for your clients
• Build sustainable client relationships through delivering everyday value to enable our customer's success using our data, tools, and by providing insights on their business
• Establish yourself and NIQ as a trusted advisor to your clients, helping them to achieve their business imperatives
• Train and consult clients to conduct analytics using NielsenIQ tools and data sets, democratizing insights to drive business decisions
• Independently complete analyses using NielsenIQ tools and data to develop insights that drive client outcomes
• Identify potential revenue opportunities and risks with your assigned clients and lead internal teams to drive sales.
• Develop expertise and ability to advise clients on industry trends, participating in client discussions and presentations as applicable.
• Play an integral part in shaping our company's vision by elevating the Voice of the Customer
• Be accountable for identifying opportunities to collaborate across NielsenIQ teams and drive the adoption of our NIQ assets with clients.
• Ability to work cross-functionally with internal stakeholders to identify and advise our clients on solutions for their business.

Qualifications

• Bachelor's Degree Required
• 5+ years' experience in related industries which include Consumer Packaged Goods, Retail, Consulting, or Analytics
• Experience with syndicated data.
• Strong analytical aptitude, naturally curious, and a lifelong learner.
• Experience utilizing multiple and complex data sets problem-solving solving and proven project management skills
• Experience in client service environment ad ability to develop, maintain and grow client relationships
• Project management skills and ability to manage multiple priorities in complex situations
• Skillfully communicate and work collaboratively with internal & external teams
• Strong sense of autonomy, urgency, and accountability to delight clients
• Retail or Manufacturing background a plus (Retail Merchandising, Category Management, Operations, etc.)
• Highly Proficient in Microsoft Office software (Advanced Excel)

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

• Bachelor's Degree Required
• 5+ years’ experience in related industries which include: Consumer Packaged Goods, Retail, Consulting, or Analytics
• Strong analytical aptitude, naturally curious, and a lifelong learner. Experience with syndicated data is a plus
• Experience utilizing multiple and complex data sets problem-solving solving and proven project management skills
• Experience in client service environment ad ability to develop, maintain and grow client relationships
• Project management skills and ability to manage multiple priorities in complex situations
• Skillfully communicate and work collaboratively with internal & external teams
• Strong sense of autonomy, urgency, and accountability to delight clients
• Retail or Manufacturing background a plus (Retail Merchandising, Category Management, Operations, etc.)
• Highly Proficient in Microsoft Office software (Advanced Excel)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.