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Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of  our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, Recruitment, T&E, Procurement, and more.  

We are a forward thinking organization targeting current technology that enables our employees to be efficient using best practices. 

As a Tech Delivery Specialist, you’ll be part of a team of smart, highly skilled technologists who are passionate about providing front-line support to customers and individuals on our platforms.  

Responsibilities:

• Responsible for performing & overseeing global operations for our end-to-end workstation technology support for a large group of staff across Ecuador.   

• Monitors team performance to ensure it aligns with service levels and end user expectations.  

• Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction.   

• Manage administrative tasks such as invoicing management, Purchase Order creations, asset management.  

• Engages with other teams and end users to identify issues and determine/implement solutions.  

• Help creating Purchase Orders for Ecuador.  

• Help us maintaining Cellphone and Laptop inventories for Ecuador.  

• Follow up on global projects until completion.  

• English communication skills, with the ability to effectively interface across cross-functional technology teams and the business.  

• 3+ in relevant workstation operations or engineering field  

• Minimum B.S. degree in Computer Science, Computer Engineering, or related field  

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.