Customer Success – Associate Client Director – NYC Based

Reference ID: REF23862I

Location: New York City, hybrid 1-2x week.

About this job

As an Associate Client Director, you are responsible for all customer activity and the overall success of NielsenIQ at the customer. Key activities include account and team/project management, leading client engagement and developing and delivering strategies. This includes driving timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has in-depth knowledge of the customer’s business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Leading commercial strategy and sales of NielsenIQ’s solutions as part of client contract renewals or RFPs 
• Developing commercial elements of joint business plan
• Developing NIQ account plan & sales strategy
• Achieving sales and strategic objectives 
• Developing strategies to win based on client segmentation and product/market fit
• Building meaningful client relationships with client stakeholders and teams
• Representing voice of customer to internal product development, product marketing, communications, and delivery teams
• With a high degree of urgency, uncover and disseminate retailer, manufacturer, and competitive intelligence
• Recognize potential revenue opportunities with customers and partner with Sales Leaders to enable them to achieve sales goals
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome

Qualifications

Are you a passionate, detail-oriented team player, with a deep sense of urgency and accountability to deliver against targets? Are you an excellent people leader with the ability to support, mentor and inspire creative solutions? Can you effectively tell a story that captures the audience, regardless of what level, and brings them along your journey? Are you able to work collaboratively, as part of a team, within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution?

• 4-7 years relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
• Effective in senior level communications, influencing & negotiation
• Strong analytical aptitude and proficiency in presenting analysis and insights
• Polished, persuasive communication and presentation skills
• Mission-driven and passionate about serving a purpose 
• Excellent awareness of market conditions and client business environment
• Demonstrated record of creating strong client relationships and driving value
• Excellent project and team management skills
• Strong proficiency in Microsoft Office software
• Experience with NielsenIQ tools, applications, and platforms
• Bachelor’s degree required

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life insurance

The salary range for this position is $90k-$120k. Salaries are determined by skills, experience, education, certifications, geographic location and other relevant factors. Benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more. 

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.